bad service

<p>worst service ever, paying for premium/insurance for 2 months that my tab is in repairs, yet i'm expected to pay an excess??? for what? something i don't have? where's my money? how does that make sense, it's ****************, i have no device, no communication, no compensation for the 1000's of phone calls/emails and hours spent trying to sort this out, because no one gets back to you when you have a complaint yet they are quick to call you 5 times a day when they need to make sales. Whoever is doing repiars at Fone choice needs to be fired on the basis that communication would be the decent human thing to do, not a word for more than a month really? what's your turn around time 3-6 months or 90-180 days? </p> <p>you guys could learn a hellva lot from samsung, log a call, 24hr pick up, they give you a replacment same day, and your phone is back in your hands within 3-7 working days, i only waited 3 days, no excess as all customers get 3 free fixes </p> <p>All calls are recorded, why don't you use them to improve your service, i mean if 1 number calls serveral times a day/week surely, logically something is wrong... but the manager is never availible or on leave or maybe just doesn't care about customer service , dropped calls, customers cut off, or never called back? what happens to our complaints? are they just "resolved" when nothing is actually done?</p> <p>this is the worst service i have ever received and you can be sure that i will be telling all my friends family, facebook, twitter, instagram whoever will listen, not to ever deal with this company. </p>