MT
Mzukisi T

1 reviews | Active since Jul 2016

25 Jul 2016, 10:23

Bad Service

<p>Today the 22 July 2016 I received my phone after 4.5 months went in for repairs I charged the phone and I switch it on phone still not working touch not working I see they only change the screen. I still paying for this phone and I did pay for their insurance excess and I been billed every month. I need help on this issue.</p>

0
Replies (1)
Fonechoice
Fonechoice's reply08 Aug 2016, 13:27
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team