Bad repair service

I ordered a tablet and cellphone combo through Fonechoice at the end of 2013. My tablet has been back and forth for repairs 5 times since I got it. The fifth time that I received it back (October 2014) still faulty I was informed that they would get me a replacement. at the same time that I sent it off the fifth time I sent my cellphone for repairs as well as it stopped working, they have since lost it. After many phone calls (one of them lasting over 50 minutes) I have still got nowhere. I have now been informed that I must go to the police and make a report of a lost cellphone. This does still not answer my question as to where my replacement tablet is, and I don't understand why I must go to the police when it was lost between the courier company and themselves. I'm paying my premium which includes insurance every month for items I either don't have or cannot use!<br> I don't think I will ever recommend that anyone I know use Fonechoice, as there is a lady I work with who is having the same problem.