BAD PATHETIC CUSTOMER SERVICE AND UPDATES

I CALLED IN TODAY AGAIN AT 13:55 REGARDING MY TABLET. THE CONSULTANT OAMOGETSWE WHO TOOK THE CALL WAS RUDE AND HAS NO WAY OF TALKING TO CLIENTS. I WAS INFORMED THAT I HAVE TO PAY AN EXCESS FEE OF R100 BEFORE RELEASING MY PHONE, EVEN THOU I TRIED TO EXPLAIN TO HER I HAVE BEEN WAITING FOR MY TABLET FOR SEVEN MONTHS AND THAT WHEN I CALLED TWO WEEKS AGO I WAS INFORMED THAT THE TABLET IS IN DISPATCHED AND WILL BE DELIVERED BY LAST WEEK WEDNESDAY. NOW AGAIN A DIFFERENT STORY EVERY TIME I CALL IN 7 MONTHS NOW ITS ALL A DIFFERENT STORY. THEY DO NOT EVEN CALL BACK NO UPDATES. PLEASE TRAIN YOUR CONSULTANTS PROPERLY. I AM TIRED OF WAITING FOR MY TABLET. 7 MONTHS DO I NOT QUALIFY FOR A NEW TABLET WHY SHOULD I PAY THE EXCESS FEE OF R100 AFTER MAKING NUMEROUS CALLS THAT COST ME MORE THAN R700 ALREADY. AS YOU ARE WAITING FOREVER WHEN YOU CALL. HOW DO YOU UPDATE YOUR CONSULTANTS AS THEY HAVE NO CLUE ON WHATS HAPPENING YOUR TEAM LEADER/SUPERVISOR CHESNE ARE NEVER AVAILABLE WHAT IS HIS POSITION THERE. DOES HE NOT SPEAK TO CLIENTS. HE ALSO IGNORE ALL MY EMAILS NOT RESPONDING TO ONE. I WOULD NEVER ADVISE ANYONE TO BUY ANYTHING FROM FONECHOICE AS YOUR SERVICE IS PATHETIC I AM VERY DISAPPOINTED