Bad customer service from Fonechoice

I was in arrears with fonechoice, after they handed me over to the lawyers. I managed to settle my arrears. Called fonechoice 2 weeks back to ask for a settlement letter. I was advised to call the lawyers and ask them. After calling the lawyers they advised me to call Fonechoice as my account is back with them. At this point Im angry because Im phoning back and forth. So I decided to call Fonechoice again then I spoke to an agent by the name of Tuli who also told me that my account is still with the legal department after explaining to her, she at this point understood what Im asking. She then escalates the query to the legal department. On Saturday 12th May Tuli calls me telling me that she managed to get hold of them legal department and that she will email me my settlement letter, even promising me that I got a discount and that I have to pay R8 525.63 she also sent me the amount via the phone. Its Thursday 17th May so Ive still not recieved my settlemnt letter so I decide to call Fonechoice to speak to Tuli as 4 days has passed and nothing yet. Tuli at this stage advises that they cant give me my letter. I need to contact the legal team, I refused as Ive been back and forth and I ask her if I can speak to her manager, which was busy at the time as per Tuli. She lets me hold for on the line for 28 minutes. She gets back and says I have to call the legal team, I refuse once again. Tuli then says that she will call the legal the department for me, then she decides to put me through and I get cut off. I called back to the call centre to speak to Tuli, she told her colleague that she refuses to speak to me. I then ask if I can speak to the manager. Someone speaks to me by the name of Sandi who is a team leader. Sandi then advises me that she will call me back I give her 10-15 Minutes that was at 15:29 its now 16:05 no has called back. Im so disgusted, and angry Im left speechless. REF 267828