Bad customer experience

I took a contract with Fonechoice for a Spectra Smartphone in December 2015. I settled the contract before its end date. Two weeks back I experienced problems with the phone. Since it cannot be repaired anywhere except Fonechoice, I called them and the consultant told me that they will collect the phone for repairs. I told him that I am aware that I might have to pay for the repairs since it is out of contract, and agreed that they can debit my bank account for any amount needed as long as I can be notified. I waited and nothing happened and I called again. The consultant told me that they cannot collect the phone since it was no longer insured. I explained that I am aware I only need the phone to be fixed since it is their product and I am willing to pay for the repairs. She told me that there is nothing they can do. I paid over R4000 for the phone and now I must just throw it away, I took it to some phone repairs shop but they explained that i can only take it back to the company where I bought it. Fonechoice cant even give me an alternative, they are just happy that they got their money and I dont matter anymore. I feel that the least they could do is just to give me the number of the factory and I will do the rest. The phone is still in good condition and its only that it does not respond when I swipe to access my calls and messages. I take this a bad customer service.