Bad attitude of call centre assistants

Today I received an SMS from FoneChoice stating that I have an overdue payment of R403.<br> I have never heard of a company called FoneChoice before.<br> I phoned the no supp****. <br> <br> The lady that answered said that their system is off line. I asked to speak to a supervisor, but she put the phone down in my ear.<br> <br> I phoned back in 1 hour and a lady called Theo answered.<br> The system was still down.<br> <br> I once again asked to talk to a supervisor.<br> She said I must hold on. She then made remarks to her fellow colleagues that this woman is upset with the previous lady that put the phone down in her ear. Now she wants to talk to a supervisor about that. Theo and her fellow colleagues made jokes and laughed about it. Very rude!! That upset me and I raised my voice.<br> <br> I waited until the system was up and running. She confirmed that the sms was sent to me. But, that I have no account with FoneChoice and that the sms was sent in error. <br> <br> I want an apology from FoneChoice for sending me an sms with the wrong information, and an apology from FoneChoice and Theo for the bad attitude and I want a confirmation letter confirming that my details was removed from their system.