Bad Attitude

On the 26th September 2017 , I send an Affidavit to Fonechoice for the claim of a lost cellphone which I'm still paying for it on monthly installments. I called in today and spoken to a lady called Nicole asking about my claim and she told me she can't submit my claim is in areas which I do not know of because they debiting installments every month when I ask her to explain to me she couldn't only telling me I am on areas of R1000 that is not true to me. This hand it doesn't even cost that. Please help on this matter as a matter of urgency. Their insurance is inclusive on their installment which they taking every month. This is looks like a day light ******* to me. I can not believe it . Please help on this matter.

By the way I would take this opportunity to thank you Hellopeter on their success on my complaint with Finchoice I proved them wrong and I did get a refund plus the account settled. There still no response on this matter. Please help.