TK
THAMI K

1 reviews | Active since Mar 2016

11 Apr 2016, 15:35

Avoid seeing Fonechoice adverts

Fellow South Africans Fonechoice is really not serious they sold me a cellphone destiny h1 that locked it's and never worked I send it back and they didn't fix it or send another one, they sent me a syrus phone lower price than a destiny and it got flat one day until it's off.I charged it and it never came on and I sent it back on August last year they never fixed it or call me and I kept calling since then till today and they made promises, but believe me not even one promise was kept they broke them all.You only talk to their agents but no supervisors or anyone just only agents that change stories every time you make a call.Fonechoice is bad guys avoid them South Africans or suffer the consequences.

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Replies (1)
Fonechoice
Fonechoice's reply21 Apr 2016, 14:55
Official
Hello thamikula35@,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team members will be in touch with you shortly to provide you with an amicable solution.

Please feel free to contact us directly should you have any further queries on *** or ***.

Kind Regards
Customer Support Team

Best regards,