Annoyed, ****ed off client.

Maybe if I log my issue here, the agents will hear me. I would like to know how the ****** system works and fonechoice because damn they call you every day 3 to 5 times a day making the same payment arrangement. How can I keep getting calls for a payment arrangement when I've already made an arrangement? When I ask for an escalation, the supervisors are too lazy to deal with my query so they shy away saying they not available. Yet I heard the agent speaking to a supervisor on the call. I need a superior to call me to explain how this damn system works when an arrangement is already made. what **** is this? No remorse already for me being ****** and ****med now I need to get harassed by fonechoice too? I refuse this really! I feel like I made the biggest mistake by taking my laptop from fonechoice I didn't know that I would be treated this way otherwise I would have went elsewhere