MM
MADIRA M

1 reviews | Active since Feb 2015

27 Oct 2015, 11:31

Amendment Statement

This is totally wrong, I was promised to get an amendment statement from April 2015, I bought Apollo S5 in Feb 2014 and in October 2015 was sent to Fonechoice for repairs, and since then I have been struggling to get my phone back, every time I phoned I was told different stories, until in March that they told me that they can't fixed my phone but that they will replace it with a new cheaper one, which was half the price of my original phone, I was paying R361.00 per month, and of which I never stopped paying , I never received any statement before, Fone choice and Finchoice are now ripping me off, they are very cruel and heartless, How can I pay R8000.00 for a phone that is only R1999.00 cash, I have paid +- R4000.00 already but they keep on getting payment every month and they don't want to send me an amendment statement, they only statement that I get is showing that I still owe them R4600.00 for a fone that is only R1999.00. And they know very well that I am Under debt review, they don't care as long as they can ***** money from the poor they are happy. Never buy from FONECHOICE . They are ******.

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Replies (1)
Fonechoice
Fonechoice's reply07 Nov 2015, 11:28
Official
Hello joyce2,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.

Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.

Regards,
Fonechoice Customer Support Team

Best regards,