TvdS
Tania van der Spuy
1 reviews | Active since May 2015
31 Jul 2015, 08:39
Account settled ,but still being debited
My account with Fonechoice was settled on 27/07/2015 after receiving a settlement letter from Fonechoice. Debit order for yet another installment went off against my account 29/07/2015.<br> <br> Unfortunately , I have to ( once again ) revert to Hellopeter as there are no response on E mails I am sending to Fonechoice.<br> <br> Please refund my R 304.16 as a matter of urgency and provide me with a paid up / account settled in full letter.<br> <br> If I do not hear from you today , I will go onto the Homechoice Facebook pages and display my dismay in how I have been treated by the Homechoice group in the 2 years of being a customer.
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Fonechoice's replyOfficial
06 Aug 2015, 17:29Hello Stratus,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Fonechoice's reply06 Aug 2015, 17:29
Official
Hello Stratus,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team