RH
Ryan H
1 reviews | Active since Aug 2016
08 Aug 2016, 08:47
Absolute Joke
<p>Absolute Joke , We ordered a Fonechoice laptop deal, the item where delivered two weeks ago on wed, the next day we called to have the laptop collect as it would not charge and kept saying No battery, Finally today we get a call almost 2 weeks later they finally coming to collect the laptop, In the meantime the tablet that came with the deal has also packed up, Wont charge switch on ect.. This is really disappointing.. and is a complete failure to secure quality item by home-choice and Fonechoice, I would like the to come collect the whole deal and cancel my contract as this is definitely not the quality items that R22000 should buy.</p>
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Fonechoice's replyOfficial
08 Aug 2016, 13:32Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Fonechoice's reply08 Aug 2016, 13:32
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,