6 months and they still send me back a broken good

Im so tired of Fonechoice, there is never anyone senior you can talk to. They sent me back a broken laptop the day before Christmas, they then fetched it in Feb, and I have been sent it back again AFTER INSURANCE ETC. and it is worse than it was before. the screen is cracked inside... before I sent it , it had a black spot and some lines. I try to call and there is never anyone who can tell you what is going on. They promise and don't deliver or they say some one will contact you and they don't. They hold you to a contract and are quick to call you for that money if you revise it because of no service..... then they hand you over. I want to know if anyone has taken legal action, this is my next step and the Star News paper.... IM paying for a laptop I had a few weeks. Im so disgusted in there service . I feel so sorry for those people who work on customer care because they must get people shouting at them all day.....Besides flying to Cape Towns head office people are held ransomed to how they take peoples money.