Terrible customer service and no communication

Folded started out as a great service, barring some logistical hiccups due to Covid-19 and other issues experienced by them. However, they have become unacceptably unreliable. In August, they double charged us due to their shoddy dashboard. We have only been partially refunded. Then we scheduled a pick up for 4 January. No one came. Their phone disconnects. Several emails are unanswered. This is suspicious, especially since we have already been charged for January. We are now forced to cancel our subscription, but will likely struggle to be refunded. Ultimately, there is a total lack of customer service or communication. I suggest trying another service lest you lose a significant amount of money on services not rendered.