Don't waste your money or energy, absolutely useless service

The worst service.

I subscribed to the wash and iron option and scheduled a collection on Monday, 16 November. On Monday, someone called me and told me the driver couldn’t make it. He came through on Tuesday but did not bring a reusable bag – he said they had run out and would bring one on delivery.

When the washing was delivered on Wednesday, it was wrapped in a plastic bag and all the ironed clothes were completely creased. I may as well have selected wash and fold only and saved R200+.

I contacted the support centre from the website but heard nothing.

So, I logged in to downgrade my subscription because of this, only to be charged AGAIN even though the notification said the payable amount now will be the total package value I chose less R897 from my active subscription.

I’ve now paid a total of R1526 and Folded has only collected my laundry once, and when it was returned, it didn’t meet my expectations of washed and ironed laundry.

I emailed this to *** and spoke to Pearl, who informed me

"If a client wants to downgrade we normally advise them to be in contact with us via email so we can keep record but we mostly advise clients to downgrade the following month because of how our system may make . When you did the downgrade on your side, the system had taken it as if you were adding the wash and fold service to your subscription hence it had debited the money.

With that said we will only be refunding you the R629 for the wash and fold( please provide us with the bank details) it may take 7-14 days for the refund to be made. But unfortunately the R897 will not be refunded because it is a monthly subscription and you had used our service once so that makes it active. We only refund if you had not used the service at all.

Our apologies again and we hope not to lose you as a client."

Am I supposed to guess that I need to contact Folded to downgrade instead of following the prompts on the website? What is the point of a reusable bag? I don't want plastic.

No confirmation of refund or cancellation.