RH
Robert H
1 reviews | Active since May 2017
03 Sept 2019, 16:28
NO CUSTOMER SERVICE
Foghound appear to be the agents for Sprada coffee machines in South Africa. I have a machine which is not even a year old which is giving problems. I have tried to contact Foghound via their advertised email address, on their "contact us" facility on their website, and via Facebook. NO REPLY. On Facebook I see others pointing out their terrible customer service. I can only rate it as diabolical. I still wait, not so patiently, to hear from them. With this lack of customer service, I would not recommend purchasing a Sprada coffee machine.
Helpful (0)
Replies (1)0
Replies (1)RH
Robert H's updateReviewer Update
03 Sept 2019, 17:08So it seems that my efforts at posting my displeasure on Facebook and Hello Peter have resulted in someone from Foghound contacting me on Facebook and giving me another personal email address and an apology for "missing" my attempts at contacting them. I have mailed the new address and wait to see what happens.
RH
Robert H's update03 Sept 2019, 17:08
Reviewer Update
So it seems that my efforts at posting my displeasure on Facebook and Hello Peter have resulted in someone from Foghound contacting me on Facebook and giving me another personal email address and an apology for "missing" my attempts at contacting them. I have mailed the new address and wait to see what happens.