Fochong General Traders - HUGE **** and *******

I have never dealt with this company, nor have I heard of them until they showed up on my credit record with a balance owed to them. I have contacted Experian who is unwilling to assist and say I should contact them directly, that is impossible as I can't find any contact details for these people. I don't know what to do, I know I don't owe them anything and have never in my life dealt with them. How can I resolve this?