FNB HORRIBLOBLE SERVISE claint code 15196

I HAVE BEEN WORKING WITH THEMBELIHLE SHANDA AS ACCOUNT MANANGER EVERYMONTH END I WI LL CALL HER TO DISCUSS PAYERMENT BUT LAST MONTH I COULDNT FIND HER ON CALL.ARROGANT INDIAN LAIDY CALLED ME THAT I PAID LESS BUT I ASK WERE IS THEMBELIHLE SHE NEVER ANSWER ME, I ASK HER TO TELL THEMBELIHLE MANANGER TO CALL ME UNTIL NOW.BUT I WAS TOLD THEMBELIHLE SHE IS NO LONGER IN THE BUISNESS FNB IS GIVING ME HORROBLE SERVISE