Pathetic service

My wife and I planned our Umrah visit to Medinah and Mecca a few month ago and decided to go with Flywell Travel in Wynberg. We found packages online and gave them a call to start the process. Since then, dealing with Flywell has been a nightmare. We were seated away from each other on all three our flights there, our accommodation was changed on the last minute, travel agent (Cassiem) told me it was a better option as it was closer for my wife to walk to the ladies section. The hotel floor was freshly fumigated leaving us with a strong chemical smell in a 2 single bed room, broken door, filthy bathroom etc... When complaining to the agent the evening of our arrival I was told that I should contact the operator on that side as they did the booking. Also, we were told that he would get back to us regarding transfers which also never happened and was then told it would be best if we did our own 3 days before we left.

The hotel in Mecca was definitely as advertised and I feel that we were ********** with our 6 night stay in Madinah. Also, they do not offer a card facility meaning you have no travel insurance as the payment should be EFT. We missed our connecting flight due to delays and ended up purchasing new tickets on JHB (that could have been claimed back through travel insurance which most of the other travellers did), due to the agent booking our flight as seperate flight and not direct.

The Umrah experience was awesome and I can't wait to get back there..

All the people I met on that side that made use of Flywell was unhappy with the service received and if there are any people out there looking to do the Umrah experience, I hope you find this article before you make the same mistake we did.

I have requested their director to contact me on Monday, EPIC FAIL!

Pathetic Service!!