Zero customer service

I'm here to add my voice to the chorus of people upset with what was once an airline with a fine name. I logged a complaint via email on 4 July and five weeks later I've had four computer messages asking if I'd still like the complaint attended to! No humans involved! If they think their customer "service" staff are working from home, they aren't. Don't book until you're 100% sure and then prepare to endure, rather than enjoy your flight. [My complaint related to appalling attitude from the airline's representative at check-in when they closed boarding early in their obsession to be "on time"]