Zero Client service

I cancelled my flight in time, but have not received my voucher a month later still. The "help line" is an automated voice that just rambles on and ends the call even after requesting to speak to an agent.

Whatsapp is not monitored even though they prompt you to rather use that. Just more automated responses.

Emails goes unanswered for weeks on end even though we follow up.

Facebook is more automated messages and when a human responds they just direct you to the other service departments and ends the conversation so that you are returned to the automated messages without receiving help.

Cleary their low fees come at the cost of client service.