Your bad service FLYSAFAIR

Today 16 August 2018 I tried to use the Visa Connect payment channel to pay for a return flight Cape Town - Joburg. Because i had already selected the flights when i joined the VisaConnect payment process, when i followed through with the payment i did not see the step whereby i could apply todays discount code of VC2018 (20%). It may have been there but was not obvious with me using a different set of steps - but what really frustated me was that when i contacted FlySafair callcentre they did not find a way to help resolve the matter even though i escalated to a Callcentre supervisor and then a Manager. They offered to cancel the flight and give me a voucher but i would still have re-book and pay from my pocket again for the flight. The difference was only about R400-00 but it is a sum i do not have at this moment in time and i certainly cannot pay again for the flight - but still they said there is nothing else they could do! There is always some way to help and I am so dissappointed with FlySafair after all the excellent service i have seen and received for the last 3 years flying with them. Probably 250 times! This poor response will cost them far more than R400-00 as i will revert to Kulula & BA where with Vitality the price difference is usually small. Your BAD FlySafair