Your app is to blame

I am writing to formally express my frustration regarding the issues we encountered with your app yesterday, which caused significant complications and financial loss. Throughout the day, we had to repeatedly log in and out of the app, struggling to make a booking as the system kept malfunctioning. We were also unable to check in smoothly, which made the overall experience extremely frustrating.

Under intense pressure to secure last-minute flights to Durban, my business partner accidentally booked tickets for the 16th of November, when we needed same-day flights. While we acknowledge this as human error, it was a direct consequence of your app’s poor performance during a critical time.

Your mobile app malfunctioned throughout the day, and I have fellow travellers on the same flight who can corroborate this. The app’s failures forced us into making a rushed booking, which directly resulted in the error we are now dealing with.