WORST SERVICE FROM SAFAIR EVER!!!

I bought 2 airline tickets from JHB to CPT and back over the festive season. One ticket on the 24th of Dec and back to JHB on the 3rd of Jan. I was going on holiday. A week ago I told by my Dr that I might have cervical cancer. I cancelled my holiday and eventually found a Specialist in CPT that could help me. I needed to fly to CPT again but on the 7th of Jan for a op. I phoned SAFair to have my tickets changed so I could have my op in CPT. After phoning for 3 days without anyone answering a phone call, I got hold of the call centre yesterday. After explaining my situation to the very not interested person on the other side, I got this reaction. You have to pay R550 to change your ticket and it will cost you R100 because you phoned me. You should have done it via the internet. I nearly died! Safair your holiday tickets cost me R3238.00 return, I am changing it to R1200 return tickets and still you just milk me for more. Not willing to change the one just for the other! OR MAYBE OFFER A VOUCHER OR SOMETHING FOR MY R2000 EXTRA. Nothing! just you have to pay!!! I will not rest untill I have convinced all my friends, family never to fly SAFAIR! Zero Customer Service!!!!