Worst service from an airline company

Item: FlySafair
Rating: 1
Author: SYMONA G

<table class="m_ ********** ********** 22556MsoNormalTable munged" style="width: 268px; color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2; border-collapse: collapse; table-layout: auto !important; background-color: #ffffff;" border="0" width="100%" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 204px; padding: 0in;" valign="top" width="100%"> <div style="margin-top: 9pt; margin-bottom: 9pt;"> A few of my colleagues and I had a flight from Cape Town to Durban, which was scheduled to land at 18:30 in Durban on the 30/01/2017. I had a highly important business meeting scheduled for 19H00 at the King Shaka Airport. The flight was majorly delayed, and instead of us departing at 16:20 the flight was moved to 21:10, which had been a great inconvenience to me as I had another early morning the next day. The transportation that was arranged to collect me could not wait later than 18H00. therefore I had to bare additional costs much higher for transport to be collected from King Shaka Aiport much later that evening. The Saffair employees had issued us with a R80 meal voucher for the waiting time, which I feel is insufficient considering the lengthy delay and the additional costs bared by myself. The restaurants within the airport had meals that exceeded R100 and the amount given was not enough to cover 9 hours of which we had to sit around waiting. This was my first time booking with Saffair and will be my last as this had been my worst experience with any airline considering I travel regularly for business. I did however receive a half hearted apology from a customer care agent who spoke down to me as if I was a child and blatantly ignored the issues I actually brought up in the complaint which brought me more frustration. I rep**** to the agent but got no response at all since. </div> </td> </tr> </tbody> </table>

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