WORST SERVICE EVER - LOST COT WITH NO RECOURSE

I am shocked and frustrated that service can be this bad that I have to resort to creating a hello peter account to write this!

I have tried complaining to Safair privately for 2 months via email, whatsapp, their staff at the airport and via the link they send asking for feedback - all with no resolution.

I tried writing a review on social media and still nothing.

On 4 August my husband and I flew to CPT with our three children under 5. It was a complete mission at the airport because the check in person had no idea what he was doing. He was putting campcots and car seats on the wrong people because he said you are not allowed to take them so it needs to replace a bag (this is not true) and he moved our seats to an exit row. I told him kids are not allowed in the exit row and he said it is fine if they are with their parent. When we got on the plane we were told we cannot sit there and had to rearrange the plane to find us new seats. We now had to be separated with my 4 and 5 year old sitting by themselves, my one year old with my husband and me by myself. Unacceptable!

Do not even get me started on their retarded way of disembarking the plane 10 rows from the front and 10 rows from the back ALL THROUGH THE FRONT!!! That is just stupid. If you are doing 10 rows at a time through front AND back then it is fine but this way the people in row 11 must wait until the entire plan disembarks before they can get off.

The real issue to top off my frustration was that when we got to CPT at 8pm they had lost our baby's campcot. I waiting at the counter for 45 mins (with my screaming kids in the car) and eventually i asked the lady if i can just fill in a form and when they find it they can call me. I did that and then went 5 days in CPT without it and without any feedback from Safair. When flying home again I asked the check in lady how i get feedback, she sent me to the info counter, i go to the info counter and no one is there so i go back to the check in lady, she sends me to oversized baggage, they then send me to the downstairs info counter, they then send me back to the check in lady, she then sends me to the sales counter. Finally the friendly man at the sales counter calls around and says there is now no record of the form i filled in on the 4th!!!! He suggests I speak to them in JHB when i get there. We land in JHB and all the counters are closed. Please bear in mind all of this running around is being done with 3 small children! I then email Safair, whatsapp them, call them and write on social media - SEVERAL TIMES! No one is proactively calling me, no one is apologetic, no one is even friendly. It is now the 27th September - almost two months later and I still have not heard from them.

You either have my campcot or you do not. If you have lost it then pay me the money for it and let us be done with it but you cannot just ignore all communication and think your service is acceptable! I am on the verge of sending lawyers letters now. I fly regularly and can tell you that I will do everything i can to avoid flying safair in future!