1 reviews | Active since Nov 2014
Worst service ever 😒 disgusting actually
Booking reference 62YN8X
We had a group booking for a flight boarding at 08:50 but half of us were let in whilst 4 of us were left behind while we were here on time and flysafair had long queues to check in bags at 8:25 when we finally got to the front of check in were sent back and told we missed our flights by a lady called Murriet. Online check in was done yesterday and now we being told to wait for standby which we paid for it. This is really an inconvenience and we would like our refund and whats the purpose of group bookings if half of us will be on boarded and the half left behind.we requested to speak to a manager a lady by the name of Aisah gave us attitude and was very rude to a point she refused to give us just her name and surname. What kind of service is this we get attitude from your consultants at check in and also get double attitude from your managers. We get the next flight for 10 only for the actual confirmation to be cancelled and written by pen to say standby. Ive never received such disgusting service from flysafair because im black? The same lady Murriet at counter 87 who told us to return back and pay for another flight is the same person who was busy defending Indian people with the same issue. As we speak im still stuck at capetown and they laughing at us telling us we might even wait until tomorrow
