Worst service ever by Baya at flysafair!! Pathetic service

I received the worst service of my life at the east london Airport on the 22/03/2022 agent with the name Baya. She caused a dramatic scene and humiliated me instead of assisting me. I have used flysafair for years as your records will show. I use the same luggage bag and I have never paid for it because I pack within weight limit. I refused to pay and went to to the boarding gates, she followed and instructed other consultants not to board me. I went and paid and after going through all that drama, she refuses to check in my luggage and says carriage is closed, she blatantly **** and said the only option is to leave my luggage behind. she further said that it was too late for me to board the flight. She delayed my service knowing very well that my flight was boarding. She refused service trying to prove a point that I should have listened to her. Another consultant had to step in and within seconds took my luggage to carriage. She **** to me. She deliberately wanted me to miss my flight or leave my luggage behind. While she was stalling service to me she kept hurling me with insults stating that " I think I am clever and she will show me" I was literally in tears. I am so disappointed by an airline that I trust and use so frequently. Flysafair created an expectation by allowing the same luggage bag in the past. I am so hurt and disappoint