Worst flying experience in my life

We had a booking on the 25th december 2018. We booked in at 18h where we were told the flight is delayed. We sat at the airport until 22h30. We had no water no vending machine when we went for baording where we sat another hour plus. When we got on the plane still paying for our refreshmensts, there was almost none. We were 2 adukts and 2 children. Our family was inconvenienced and we never got a call from the airline. We only got home 1h30 and our family member still had to work the next day. When we asked to cancel we were told no refunds and this would be by our choice and therefor cant schedule for the next day either. Now you tell me.. Why with all the bad reviews are they still in business and what is the use of reporting someone then. Why is the owner taking our money and getting rich.. But we have to suffer when we work darn hard for every sent we earn. You give me the answers cause they certainly wont.