WORST FLIGHT SAFAIR AND DAMAGED LUGGAGE

WORST FLIGHT OF MY LIFE!!!!!!!!

Flight from George to O.R Tambo, flight FA229 Safair Sunday 27th January 2019

We missed our flight Kulula to OR Tambo so we booked a flight on safair, when we were booking the man at the counter (George Airport) advised us that the aircraft lands at Lanseria we said no we need to go to O.R Tambo he was adamant that the flight landed in Lanseria so my husband said don’t worry we will take the 2 tickets and then ask someone to come fetch us as we reside close to OR Tambo so we bought 2 tickets

When we were checking in the lady in the front said we will be at the emergency exit 16D and 16E and if need be in case of an emergency would we be willing to help, we said yes that’s no problem she then advised us unfortunately the emergency exit seats do not have windows, so we said no that’s fine

Whilst we were in the queue at check in I got speaking to a lady who was in front of me and she advised me where she lives the area and I said that’s the area I live I advised her that is she getting a lift all the way from lanseria to her home which is close to mine she then said no the plane lands at O.R Tambo I told her what the person at the ticket counter told me that the plane lands at Lanseria and we already made arrangements to be picked up at Lanseria she then said she hopes it’s not the case as she already told her daughter to collect her at OR Tambo she then went to the front to go and ask , she was then advised that it lands at OR Tambo and came back to tell us , I then luckily got hold of my husband cousin to change the arrangements

We caught a flight from George to O.R Tambo leaving at 18h00 27.01.2019 last night when we got on board the aircraft the stewards were friendly and well-presented and I told my husband that the plane looks really good with plenty feet space we went to our seats and hello and behold it had a window, surely the staff who work at the airport who supply the paying passenger with the information should know what they are talking about and should also know where the plane lands We left on time but this was the absolute worst flight I have ever experienced and we fly with kulula a lot I’ve never experienced something like this the pilot flew that plane as if he was still in training it felts like the longest flight ,people were screaming the one lady was crying , I felt sick my husband wanted to throw up , the pilot was climbing going higher then felt like he was nose diving as fast as he possibly could then he went up again and then nose-dived again , the people were screaming in that plane , he circled about 5 times around Waterkloof area it was nauseating. Whilst I do understand that the weather conditions weren’t great there is no need to nose dive , there is passengers on the plane , this was by far the worst flight I have ever been on when the Pilot landed everyone clapped that’s how relieved they were that the plane had actually landed

When we eventually got off the plane as I was leaving I heard the air-hostess the gentlemen saying on the phone the plane is broken, maybe one should ask why and see how the Pilot flies that plane when we got into the bus as he landed the plane so far away everyone was complaining all I can say is the flight was shocking and I’m sure those people are very grateful to be on the ground!

When we eventually arrived at O.R Tambo our bag was open the cable ties we used to secure the bag was off and the Bag was completely damaged I have also taken photos of the bag, the inside of the bag is in pieces I sent mail after mail to the airport and safair until now there has been no response what so ever, I want my bag replaced!!!