Worst Customer Service/experience

I had the worst experience ever. Unfortunately I will not be using or recommending Flysafair to anyone in the future. Customer service is appalling and they treat you with no sense of urgency you'd swear they work at a taxi rank and if they delay assisting you, you will get on the next available taxi when you miss you flight. I missed my 19:55 flight to Cape Town on 05/02/2026 because they failed to alert me of the powerbank that was in my checked luggage. I checked in as early as 17:45 and went to the Slow Lounge but they failed to call either myself or my partner to let us know. When checking the luggage in the guy that was assisting us only mentioned "Electronic devices" which he detailed as laptops, tablets, cellphones and any flammable items. I was at the boarding gate at 19:40 waiting for someone to take me to Level 4 to remove the powerbank but I was told to wait for someone to escort me again with no sense of urgency. when that person finally came she was not really interested in making sure I make it back to board the flight. On our way to Level 4 she even picked up random boarding passes on the floor to ask a passage filled with people who it belonged to and I was there waiting like a clown. when we finally made it there to remove the powerbank the boarding gate was closed and my flight departed with my partner leaving me behind. I booked to be on standby for the next flight which was at 22:00 and turned out to be fully booked. I was rolled over to the 06:50 flight the next day so I couldn't sleep at the airport so I booked at Regal Inn Hotel in Umhlanga and incurred an extra cost for both accommodation and uber. Next morning I was at the airport by 05:15 waiting only to be rolled over to the next flight that was at 12:10 so I decided to book at another airline and I got a 10:00 am flight. Through this whole ordeal we were treated with no remorse because we were told about the disclaimer and unfortunately there is no audio proof at the terminals to prove otherwise. flysafair has lost their core values and customer centeredness we are nothing but numbers. My partner was in tears cause she had to fly at night into a foreign city alone. I even opened my call logs to confirm with the agents that they did not call me but they maintain they did. this airline is the pits and would never recommend it to anyone else. Well the Standby fee has become a secondary money making scheme cause out of 3 flight not even 1 person was admitted so you wait indefinitely until you get the picture.