Worst customer service in my life EVER

26/07/2020 - Due to the covid-19 I was unable to fly and I opt for cash back on my ticket,subject to a 45% cancellation fee and that processing could take up to 12 weeks.My ticket was paid on the 13.03.2020. I still havent received my money back. When I contacted FlySafair on the 26.07.2020 I was told by Sharon Rembuluwani that my voucher was cancelled to cash. By the 28.07.2020 I got lawyers and clientele involved. Still no payment back and forth emailing asking, begging for someone to assist me I then get hold of clientele lawyer again and they informed me that I was suppose to get my refund end of August 2020.

I contacted FlySafair again where Vonique Greeveswas told me that she was just advised that the refund was loaded to Computicket on 31/08/2020 and that I would have to contact them. When I did this Computicket told me they don't refund tickets bought through Pick & Pay. I then again got hold of Vonique who said that she just spoke to her head of sales head of sales who will get the travel agent to call me back. Since then 58+ emails have been sent to FlySafair for someone to assist me. 25.09.2020 Cecilia Labuschagne told me that the finance team is checking their records to see if they have the funds? Still no feedback since the 28.09.2020. I am so frustrated I have all the emails back and forth begging for some feedback to this matter. No Client services they don't even bother to call me back and its been a never ending story.