Worst customer experience ever.

On Tuesday morning, 28 Sep, we were scheduled on a flight back from CPT to LHA.

As we went up the escalators our babies nappie bag fell off the trolley and the contents emptied on it.

That caused us to get to the check in counter 2min late and tge staff refused to let us check our bags even though the flight was not even open for boarding yet.

I was forced to buy new tickets so that we cold get home from my grannies funeral and the staff were all rude and unappologetic.

I want a full refund. Never using them again. No regard for an accident that happened meters away from their check in counters.