WORST CABIN CREW!!!!!

FLIGHT FA - 414

A friend of mine flew into South Africa this morning and she needed her mom and I to assist her with traveling back to Durban with her 9month old triplet boys. Safair rules don’t allow for an infant unaccompanied by an adult. One of her babies have a heart condition and is quite fragile-he remains strapped to her while they travelled for safety. The other two babies were in highly recommended special car seats strapped to a c****at trolley. When we got to the door of the aircraft they greeted us with “Those baby seats are not allowed on this plane, they have to go into the luggage compartment”, there was NO “Good morning ma’am how can we help, we would just like to inform you that the baby seats are not allowed to go onto this aircraft, but lets quickly get you settled in and then those baby seats could be moved to the luggage compartment. So my friend(the mother of the triplets) said we just quickly want to take them into the aircraft and get settled and then the baby seats can be moved to the luggage compartment. Again the cabin crew insisted that we need to remove the babies from the chair by the door, my friend then pleaded and said we have our hands full we aren’t able to carry the babies in in our arms because our hands are full. This specific air hostess then turns to me(who was holding the nappy bags, our jackets, 6 boarding passes and 6 Passports) and said do you want to tell me you can’t hold a baby? Firstly if she did what she was getting paid to do, she would be a little more helpful and less sarcastic....otherwise why even have cabin crew Safair. What does their job entail?? We were then informed that we had to switch our phones to airplane mode. Which we happily did. When the aircraft started taking off - the passenger in 2E’s cellphone started ringing. It stopped ringing. Then it started ringing again. And it went on like this for the entire take off until the aircraft was in the air. The cabin crew who EASILY told us what to do and how to do it with a sarcastic tone in their voices could not address the passenger in 2E and ask him to switch his phone to airplane mode—NO SHE SAT in her seat and just watched him do his own thing. The other passengers had to tell him to switch his phone to airplane mode to avoid interference with the flight. Not sure if he actually ended up doing it. But what was extremely frustrating was that the air hostesses(cabin crew) weren’t being helpful in any way with us, they could easily address us but wouldn’t address other passengers who WERENT traveling with babies. We added priority boarding to our flight package to ensure that we were settled before the other passengers entered, so we didn’t hold up anyone. When it was finally time to unfastened our seat belts for landing the air hostesses told us that we can move out and they’ll bring our carry on luggage. By this time of the flight majority of the surrounding passengers were polite, friendly and understanding knowing of the little one out of the three’s heart condition (including the air hostesses) As soon as the aircraft stopped my friend(seated in 2C)got up to put her baby strap back onto her abdomen in order to put her little fragile baby back into it. So the passenger in 2E gets up and tried to push passed her in order to leave and nearly knocked over my friend and her baby into the aisle(who she was holding and trying to strap back into his carry on)her and her baby could have been seriously injured—my friend then turned around flustered/tired and fought with this passenger saying could he just be a little more considerate he can see that she is busy strapping in her baby to secure him. The air hostesses were at the time laughing with one of the passengers in front of them, instead of ensuring that the passengers were leaving in an orderly fashion. The air hostesses saw what was happening but didn’t say a word to this same passenger. When my friend turned to tell the passenger that he was being inconsiderate—the one air hostess next to me in the aisle (seated right behind my friend in 3D) laughed at the situation——what the hell???? Is it not her job to sort out passengers that behave in this manor?????? Is it not their job to ensure safe/comfortable disembarking for Safair passengers????? They were unprofessional and useless. I was so disgusted with the service we received today right from the check-in counter to boarding and to then flying. We received terrible service and I will NEVER book with Safair again. Their staff members are so blatantly unaware of their job description.