Worst airline service ever!!

Never have I experienced such putrid and utterly disgusting service from an airline as I have with Flysafair. Upon boarding my flight on Sunday 28th July 2019; flight FA 131 departing Port Elizabeth to Cape Town scheduled for 13:15, myself and my wife proceeded to the check-in counter to have our boarding passes printed in order to proceed to the boarding gates only to be told that we were not allowed to take our hand luggage on-board and needed to book it in as check-in luggage. Bear in mind we are frequent flyers with the said airlines and have used the same hand luggage bags on numerous occasions to and from the aforementioned destinations. These were the very same bags we left Cape Town with on Wednesday 24th July, and every other time we made use of the airlines without hassles. The lady at the counter then mentions to us that she needs to call her supervisor as I refused to pay an additional r500 ( r250 per bag per passenger). Upon the arrival of her supervisor; who goes by the name of Ms A Becker (as per her identification tag as she refused to give her first name), she refuses to listen to reason and says that we need to fork out the additional funds to have the luggage checked-in.

After still refusing to pay, the supervisor victimizes and embaresses myself and my wife infront of everyone in the queue and mentions to the lady at the counter to physically write on our boarding passes "zero hand luggage!" and that she will be waiting at the boarding gates to make sure that we do not take any hand luggage with us. At this point I am furious and livid and immediately request to speak to her manager and she says to me "I am the manager. There is no other manager so what I say goes". This is the treatment a so-called "supervisor" gives to paying customers.

Fast forward to the boarding gates and the supervisor is waiting for myself and my wife and then proceeds to literally shove a printed out "terms and conditions" in my face being all snobbish and arrogant with a stinking attitude (I'm sure your security footage would be evident to this)!! At the end of the day we had to leave our luggage behind and now additionally have to fork out courier costs to have our luggage delivered to us. Once we boarded the plane we see multiple passengers storing their luggage in the overhead stowage compartment with bags that is far bigger than ours (I have proof of this).

Today was the last day that I will ever make use of the airlines as your staff are rude and arrogant to say the least! Never have I been victimized and discriminated against the way I have today. The service your staff and "managers" renders specifically at Port Elizabeth airport is revolting.