Worst airline, it's chaos

Our worst flight experience. We got to the airport 2 hours early. The q to the baggage counter was ridiculous with only 1 person checking in customers and One person was checking in a huge group that was allowed to come in and cut the q and make their own q because they were part of a travel group. There were calls for other flights to come off the q and be assisted. Yet our flight no one called. When we finally made it to the counter they tell us the drop off closed 15 mins ago. We asked but this is not our fault and that no one called. We even asked while in the line and they said not yet and to remain in the q.

My mother in law was then forced to leave her bag and run through the boarding gates to the flight. We were not able to check in the bag. This is ridiculous. The q, the service the entire flysair is a mad house. No other airline had this issue this day. I will like someone to call and resolve this with me.