Worst airline company FlySafair

I want to share how disappointed i am with this airline. i have been traveling with them before and was extremely happy until i travelled on the 8th March, where when i checked in my bag was in a very good condition. However when i reached my destination my bag was torn on the sides and stretched. i immediately laid a complaint only to wait 11 days for them to tell me its not they issue and they do not condone the mishandling of luggage in any way but telling me its not they fault and must take luggage insurance where as there was no damage to the wheels, or starches or stains or dents or dirt. i have requested for a manager to call but no call back. Is this how this airline goes and not worry about they people who brings business for them by good customer service experience. i need this to be looked at please. as this airline needs to stop what they are doing. money does not come from the tree for us to always by bags as we wish cause we travelling somewhere. you guys need to start taking ownership, i always travel and i will ensure that i passt this feedback to everyone i know, cause today it was me tomorrow it can be you or anyone else. we work hard for our money and esp to buy stuff which we take care of. would you like if this happen to you the owner of flysafair, or sorry it wont cause your the owner and would be treated differently to the rest of us. i am so unhappy with this airline and disappointed as they had my business now just lost it and i hope others as well to.