Worst *********** airline!

I used to be a loyal FlySafair customer, but that loyalty is now a thing of the past. Our flight from Cape Town to OR Tambo was delayed by two hours, caused by a fuel crisis, which was understandable.

But once we finally boarded, we were forced to wait on the plane for nearly four more hours. During this time, there was no water offered, and communication from the crew was minimal at best—just vague promises and half-hearted apologies for the delay.

To make matters worse, we eventually departed without our luggage. The explanation? The plane was apparently too heavy. Yet, there was no clear communication about how or when our bags would be delivered to OR Tambo. This level of incompetence is simply unacceptable.

Adding insult to injury, there was almost no food available for purchase on the plane. After six hours of waiting, not even basic provisions were available. This lack of preparation and care is beyond disappointing.

And then then our luggage didn’t even arrive! We waited for two hours at the carousel but to no avail. There were no Safair personnel or help of any kind. We eventually left the chaos without our luggage.

This was a terrible experience from an indifferent airline, and I’ll be taking my business elsewhere—even if it means paying more for decent service.