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Charmaine C

1 reviews | Active since Jul 2013

10 Aug 2022, 09:13

Will NEVER book on FlySafair again

I had a flight this morning at 05:50, when i checked in the lady said i have 7 minutes before the gate closes. I was in the line for the bags to be checked, the guy saw something in my bag and the security lady had to check, just to find my underarm spray. I got to the gate and they refused to help me and said it was too late, I was there 05:40. This is not like I would have made the plane late. I explained that my dad is in the hospital in the ICU and I need to get to him. They still refused to help and said I must book another ticket on another flight. Well after struggling to get another flight at flight bookings because apparently everything was full until the weekend, I was looking on the internet and got another flight for tomorrow at the same time and I had to pay the full price again. So clearly you ***s are lying when you say that there are no flights and this is all about money. I asked the lady how on earth is this possible and she said you guys overbook and that is why. This is where you show that you have absolutely no humanity and only care about money. I will never use you again for a flight and definitely never recommend you to anyone.

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