Why we will never travel with Flysafair again

We booked flights with Flysafair on the 9th of September 2024 to fly from Cape Town to Durban on the 30th September 2024.

Our money was accepted and we received our eticket on the same day. (9th September) Our flight FA463, was set to fly at 10h25. We tried to check in online on Sunday the 29th September but the system kept showing "error - system unavailable "

We arrived at the airport at 08h20 and went straight to the very long Flysafair check-in counter queue. When we got to a check in counter at around 09h00, we were told that the flight has been over booked and that we were to wait in hope for the next flight. We missed our appointments in Durban and Pietermaritzburg. This is the second time this has happened to us with Flysafair.

So the company's MO is to take your money and issue etickets regardless of whether they have seats available or not. They're basically banking flight revenue, with no service to offer at the expense of their clients. They are at least open and honest about this when they're busy kicking you off of your flight. Even though they use the term "missed your flight" while explaining to you. If you plan your travels to be efficient, I suggest you do not use Flysafair.