Why does this company exists!!!!!!!!!!!!!

What an evening it was for my sisters, my 9 month old nephew and I.

As we had gotten to the airport on time(lanseria), there was no check in for Flysafair.

We had gone to the sales ticket booth and the lady had told us that they had already boarded the plane, the time was 16:33 and the plan had taken off at 16:40, WHICH WAS SUPOSE TO DEPART AT 16:50.

We really hate this Airline, it is the worst ever!!!!!!!!!!

The lady could not help us, as she just sold the tickets.

We could have been at home much earlier , but they kept us there. TIME WAS WASTED. She then had told us that we could go to OR Tumbo for the next flight there, BUT WAIT FOR IT!!!! She CHARGED US R4500.00 extra (jaw drop).

We fought our battle, but fell on deaf ears and to top it all off, they had called the manager and she never pitched. WE ARE STILL WAITING FOR HER TO COME AND WE ARE ALREADY IN Cape Town!!!! WOW!!! that manager should really go for some customer service training, OR I CAN DO IT FOR HER!!!!!

We had no help, the service was really disgusting. The lady kept on looking up at the camera and the clock. for what we don't know. They gave us no refund, nothing. We had a baby with us and we are girls.

They gave us no Refund. We want OUR MONEY BACK. WE NEED OUR MONEY BAC****

AND GUESS WHAT ???

WE ARE STILL WAITING FOR THE MANAGER!!!!!

We then had to pay more money again to come home...

KALULA had the best customer service, their air hostess was much better as well.

This is not on. We work hard for our Money. REALLY HARD.

If nothing is going to happen about this, we will take it Further. They have no work ethic. So disgusted by the way they do things.

SOMETHING needs to be done about this.

WE WANT OUR MONEY BAC****!!!