Who Cares About The Customer, Move on!
We flew to CPT for a business conference. When we disembarked at CPT International my wife noticed that she had sat on green bubblegum that had been left on her seat. The bubble gum has damaged my wife’ pants which cost R1000. My wife was very upset that the staff did not check the seats before boarding.
As three weeks have already passed with no response, I followed up today to be advised by a Call Centre Agent that they apologise but the airline would not take any responsibility for the damage or provide any compensation.
No problem Mr Kirby Gordon, we will move our regular flying to Lyft, no need to listen to your voice at the end of each flight!!
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Replies (1)'s updateReviewer Update
15 Sept 2022, 15:20So Mr Kirby Gordon who communicates to all of us at the end of each flight is not available to connect with clients! Typical of senior executives who talk the talk but never walk the talk...
"Once again we do apologize for the incident which has occurred and we unfortunately are not able to escalate your call back request to Kirby as he is not available . Should you wish to speak to anyone senior from our customer service department , kindly contact ***."
"Once again we do apologize for the incident which has occurred and we unfortunately are not able to escalate your call back request to Kirby as he is not available . Should you wish to speak to anyone senior from our customer service department , kindly contact ***."
's update15 Sept 2022, 15:20
Reviewer Update
So Mr Kirby Gordon who communicates to all of us at the end of each flight is not available to connect with clients! Typical of senior executives who talk the talk but never walk the talk...
"Once again we do apologize for the incident which has occurred and we unfortunately are not able to escalate your call back request to Kirby as he is not available . Should you wish to speak to anyone senior from our customer service department , kindly contact ***."
"Once again we do apologize for the incident which has occurred and we unfortunately are not able to escalate your call back request to Kirby as he is not available . Should you wish to speak to anyone senior from our customer service department , kindly contact ***."