When you have proof but still denied justice.

I and one other passenger missed a flight due to incorrect departure gate information on the screen and have had to purchase another ticket.

FlySafair has been denying the fact that the screen had incorrect information even though I have proof. I have been denied a refund and I was late for my appointment which caused me a great deal of inconvenience. I arrived at the airport more than an hour early for my flight and checked the screen a few times. Gate number did not change even after the plane took off. But the airline insists the gate info was correct. I repeat that I have proof that it was incorrect.

I checked in online and did not have check-in luggage, therefore re**** on the screen for information (digital boarding pass did not have a gate number). But the airline refuses to take responsibility for their mistake which cost me an extra R600.