Wheelchair shortage, and 83yr old blind lady left to her own device

Sadly, there is always a first time for everything. My 83yr old Mum travelled from ORT to KZN on 17 June - as always, assisted by Wheelchair due to her 80% blindness. (One eye totally blind, so zero sight on one side) This time, no wheelchairs available. This was a Group of 7 elderly people. When 1x wheelchair arrived, we offered it to the lady in the group, who could hardly walk, still no one even tried to assist the lady.

The Gent who came to fetch my mum promised to help, since there was an onboard Case as well. I explained about my mums eyes and he clearly heard that he had to hold her by the arm.

My poor mum was left alone to board the bus taking them to the Plane. THIS IS UNACCEPTABLE.

Arriving at KZN, her brand new 20kg Case was damaged. Wheel broken. Case split. Even the bottle cap inside the case was broken.

How hard must a Case be thrown for the goods on the inside to break?

I've lodged a Complaint, and all I received, was a "very sorry mam , - please fill in forms to claim".

FlySafair.... It's not like you....

Regards A very unhappy daughter of the 83yr old Lady.