What happened to a once great airline?

Safair used to be a great airline but has become utterly useless. If everything goes according to plan you will be fine.

However, if anything goes south and needs to be queried you will be treated like dirt until you eventually give up even bothering to try and get a resolution.

You simply cannot speak to a human being and will continually be referred to the call centre. If your requirements however fall outside of the default robot menu options you simply get cut off.

They do not bother to reply to emails, and if you get through to a person and get a voucher (Refunds are off the table, only vouchers may be considered) the voucher does now work when it comes time to use it.

Based on the previous experience you have less than F*CKALL chance of finding out why the voucher is not working because that is not one of the robot menu options!