What disgusting service!

My father who is in his 70s booked a flight to Cape Town on 06 November to spend Christmas with his family. I went on line as soon as he had the booking reference and requested wheelchair assistance for both his flights. After weeks of no confirmation being received, he told me that he still hadn't heard back from Safair. I went on line and requested assistance once again. After days of no response, I started phoning them this week. What a bunch of useless idiots!<br> <br> I was told that he could only have assistance on 1 flight, the other flight he would have to re book. When I told Noxolo that I had requested assistance weeks ago, she said that she would speak to the people in special assistance and get back to me. Needless to say not one of my phone calls has been returned!!! I have had to fill out the identical forms and I have resubmitted them 2 days ago along with the original forms. Guess what ? They still haven't bothered to get back to me. <br> <br> I have spent hours on the phone holding on for the call centre, who then puts me on hold whilst I wait for Noxolo, who is obviously running around trying to remember what she was supposed to do while I am holding on.<br> Still no response!