1 reviews | Active since Jan 2019
Website Problems Prevented Me from purchasing a discounted fare
I have been trying to book a flight on the 30% PROMOTIONAL discount fare for the entire day and your website kept on giving me problems and wouldn't allow me to. I did not take note to keep the numerous reference numbers i received on the website with each attempt i made but however managed to get one finally as a last resort. I was attempting to book a Light fare departing Cape Town to Durban on the 17 January Thursday and returning Sunday the 20th. I resorted to booking a one way ticket thinking this will make a difference but no! I have a reference number i obtained online 49716f7crab and it had Cape town as a location.
At some point i even got as far as the payment page and made all the verifications with my Capitec account and it kept on declining even though there's money on the account and made security verifications succesfully with Capitec. The ticket price was R529.00 or somewhere around that price. I dont think i should suffer the consequences of a faulty website and now the ticket has increased and i wont book it with the new price. I want the ticket booked at the original fare online not the revised one after the the promotion ended. I am ready with my payment details to be charged that amount. I am available at ********** 000 and ********** PS// I have attempted to contact your call centre and was advised out of hours. I avoided calling during the day because i hoped the situation would change.
I need this resolved asap, and please don't patronize me. I work for an Airline too. Thanks
