We are EXTREMELY disappointed in your services and the flights.

I wish you could give no stars!!!!

We are EXTREMELY disappointed in your services and the flights.

Firstly our flight was delayed from Durban to East London without any warning. We waited in the boarding queue for a good 20 minutes only to be told to move to a different gate. We had to walk all the way to gate A19 to wait for another extended time, only to find out that our flight was delayed indefinitely. Very disappointing that we were not informed timely to make alternative waiting arrangements. A good 2 hours later we finally received a message that we could now board our flight. We had to pay a surcharge for our transport in East London given that we moved our pick-up time by 2 hours without adequate prior warning. The flight was very bumpy and not a pleasant experience.

On our return flight we were supposed to leave from Port Elizabeth to Durban on the 1st of January 2021 at 16:15. Our flight was then delayed until 18:15. Given that we did not arrange any transport for so late in the evening, we decided to move the flight to the 2nd of January at 10:15. However, without any prior warning once again our flight was delayed indefinitely! Only upon our arrival at the airport were we informed that our flight had not yet left Johannesburg and that there will be an indefinite delay. We went to the service desk and they informed us that we can leave the airport given that there is no Slow lounge in the Port Elizabeth airport at our disposal and we did not want to incur any further costs. We did not want to leave our bags checked in indefinitely given that our bags were broken into before. We received a half typed message update with no boarding time which is extremely unprofessional and not informative at all. We then left the airport given the indefinite delay and then received a message that our flight was now boarding. We could not reach the Flysafair phone line and the WhatsApp line did not assist in any constructive manner to find out whether our flight was actually leaving. We had to phone the airport to phone the Flysafair help desk to assist in this regard. Once we finally reached the airline we were told that this is an automated message and should be ignored. We finally received an updated message with a new boarding time of 12:55. Once we arrived back at the airport once again, at 11:55 the baggage check-in refused to check in our bags as the cargo was already packed! This is absolutely ridiculous service and the operational manager was called to come to the check in desk via radio, but refused to come to the desk to listen to our concerns. We found the customer service to be absolutely appalling! We had to board with all our luggage only after a huge argument with the FlySafair crew.

Being advertised as the most on-time airline is false adverti*****t and we will never fly with FlySafair again and nor will we ever recommend a FlySafair flight to anyone of our friends or family members.