Waiver Penalty 24 hrs

Good Day,

I have requested a friend to book a travelling ticket for myself and my husband from Cpt to Jnb. I have given her the dates and she continued to do the booking. The return date was to be the 05th Oct 2017- but she in error inserted the 08th. If any person look at the keyboard it was an honest mistake.This was booked on the 05th Sept. I only got the notification on my phone on the 06th, realized the return date was wrong, therefor contacted the travel agency. Notification to the airline not even 42 hours later yet I have to pay and penalty of R 1200 to change the date from the 08 Oct to the 05 Oct 2017. This flight is a month away, this was not fully booked, I am not asking for my money back, I would still make use of their services, I just need to change the return date. All businesses needs to be flexible , there is no one there to make an managerial decision to waiver the penalty.

I even went myself to Pick a Pay for the day special and after looking and standing there to see that the prices is not even less 30% than what they are advertising it again inconvenience for the client for false advertising.

If we as customers are told the flight is an hour late then we do not get any compensation for the inconvenience, and still then the flight is more than an hour late but we need to accept that.

Now i just want to change my booking and it will cost me R1200 to change it that is more than what my flight originally cost. I understand the flight is more expensive but i can not understand why the waiver Penalty can not be unlocked for someone that is still changing the flight within 48hrs.

If someone can please shed some light upon this.

Kind regards, Julandie